- A full payment is due on the day you book your reservation.
- When paying by check or money order, the appropriate payment must be received within 10 days of booking a trip.
If You Cancel
- More than 30 days in advance of your trip date, we retain a $10 per person cancellation fee and hold the processing fee.
- 30 days or less in advance of your trip date, you forfeit the entire cost of your trip.
- Money forfeited may not be applied to any outstanding balances.
All reservations are transferable to another person, but not another date. Transferring to another date is considered the same as cancelling.
Lodging/Camping Cancellation Policy
If you choose to not purchase the Cancellation Insurance:
- For lodging cancellations made more than 2 weeks in advance of your arrival, we will hold a non–refundable 10% from the total amount paid.
- 2 weeks or less in advance of your stay, you forfeit the entire cost of your lodging unless you have cancellation insurance.
There is no reason to purchase cancellation insurance for trips less than 24 hours prior to a trip.
Cancellation Insurance allows you to cancel up to 24 hours before a trip or a lodging/camping stay and receive a full refund (minus the Cancellation Insurance and Processing Fee) or transfer your reservation to another date.
Cancellation insurance must be purchased at the time that an initial reservation is made and must be taken by all members of a group.
No-shows on the date of the trip or last-minute cancellations are not covered by cancellation insurance.
Canopy Tour Policies
Because zipping is a gravity sport, we must adhere to strict weight limits. Minimum weight: 70 lbs; Maximum weight: 250 lbs. We weigh every guest when they arrive to determine eligibility for the canopy tour.
Canopy tours leave on a regular schedule. If you arrive late, we cannot guarantee that you will be able to join your tour, and you will not receive a refund.
If a guest, after registering for their tour, decides not to participate due to fear, they will be issued a credit that can be transferable to other Zoar Outdoor activities within the current season.
Taxes and Fees
Tax will be added to rental and lodging reservations as required by state law. Our Reservation software provider adds a processing fee to all reservations.
While we have an excellent record, the sports of whitewater rafting, zip line canopy tours, canoeing, and kayaking have inherent risks; accidents can and do occur. For this reason, we cannot assume responsibility for injury or loss of property. Participants in all activities will be required to sign a waiver stating that they are aware of the risks involved and are not under the influence of drugs or alcohol. Pregnant people are prohibited from participation in Zoar Outdoor activities. Those with health problems limiting their normal activities may be prohibited from participation at Zoar Outdoor’s discretion.
Please note that many of the areas we operate in are rural and have poor or non-existent cell service (including most of the Deerfield River), so emergency communications and emergency service response times may be as much as an hour or more away.
Supervision of Minors
Zoar Outdoor cannot be responsible for supervision of minors when they are not actively participating in our programs. At all times, supervision of minors is the responsibility of the group leaders, parents or guardians.
Food Allergies and Special Diets
The following statement is required by state law: “Before placing your order, please inform your server if a person in your party has a food allergy.”
We do not use nuts in our food, but cannot guarantee that the ingredients in our meals do not contain nuts or other food allergens. If you have food allergies or other special dietary needs, we strongly suggest you bring your own bag lunch in non-glass containers and we will pack it with the other lunches on your trip. Please inform our office at 413-339-4010 or email@example.com if you intend to bring your own lunch.
Alcohol and Drug Policy
The use of recreational drugs or alcohol is prohibited on all trips. If you arrive at Zoar Outdoor under the influence, you will be prohibited from participating in the day’s activity and no refund will be given.
Inclement Weather / High Water
River Trips (Rafting, Kayaking, Canoeing)
Zoar Outdoor river trips go out regardless of the weather with the exception of weather or water conditions deemed dangerous by Zoar Outdoor. Any decision to cancel, move or postpone a trip will be made the morning of the trip at Zoar Outdoor. We reserve the right to move a trip to another location or river section at our discretion. In the event we must cancel a trip for any reason, you will receive a full refund.
We zip rain or shine. The two weather conditions that cause us to cancel tours are excessive wind and lightning. If you have not heard from us, assume your trip is operating as normal. Due to the unreliability of weather forecasts, any decision to cancel a trip is typically made just before a tour.
In the event of cancellation prior to your trip, you have the option to refund or reschedule. If your trip is cancelled while you are on the course, you will receive a pro-rated refund or credit based on the location where you evacuated the course.
- April 1 – October 15: OPEN 9 a.m. to 5 p.m. seven days a week.
- October 16 – March 31: OPEN 10 a.m. to 4 p.m. Monday through Friday.