Frequently Asked Questions

Zip line canopy tours are open to anyone age 10 or up. Participants should be able to hike a short distance downhill and should be in reasonable physical shape. Children under 16 must be accompanied by an adult. We have a minimum weight limit of 70 lbs and a maximum of 250 lbs. Since zip lining is gravity driven, we must adhere to these weight limits strictly for the safety of our guests. Each trip time can accommodate groups of 8 or fewer guests.

A buffet style picnic lunch is included on your trip that offers various wrap options, pasta salad, chips and salsa and dessert. Please note that we are unable to customize/modify our provided lunches. If you have any allergy or dietary concerns, please bring a packed lunch.

Your booking confirmation letter contains a link to sign your waiver. Please share your confirmation email with the other members of your party. Each member is required to sign a waiver for each activity before arriving at Zoar Outdoor. A parent or legal guardian must sign for any participant under 18 years of age.

The waiver link in your confirmation email is synced with your booking. To check that everyone in your party has completed their waiver, please feel free to call our office at 413-339-4010. Our office staff will be happy to double check for you prior to your trip.

NOTE: These waivers are legal documents and, as such, may not be altered. Any participant arriving at Zoar Outdoor with an altered waiver will be asked to sign a new unaltered waiver before they will be allowed to participate in any activity.

While we have an excellent record, the sports of whitewater rafting, canoeing, kayaking, zip lining, rock climbing, skiing, snow shoeing and biking have inherent risks. It should be recognized that accidents can and do occur. For this reason, we cannot assume responsibility for injury or loss of property. Participants in all activities will be required to sign a waiver stating they are aware of the risks involved and are not under the influence of drugs or alcohol. Those with health problems limiting their normal activities may be prohibited from participation at Zoar Outdoor’s discretion. Pregnant people will be prohibited from participating in Zoar Outdoor Activities.

We run our trips rain or shine, so you should come prepared for the weather! If we do have to cancel the trip, that decision would be made on the morning of the trip. However, it’s rare that weather forces us to cancel our rafting trips.

Yes! We have special pricing for youth groups, corporate groups, bachelor/bachelorette parties and family groups of 12 or more. Check out our group booking page for more details.

Keep your car keys with you during registration, as we will collect those and put them in a lock box just before gearing up, then return them to you when you get off the boats.

This is completely at your discretion. If you feel the service you receive from your guide is exceptional, and you want to say “thank you” with a tip, although it is not expected, it is always appreciated.

If you have had a guide you especially liked and would like to have them guide your next trip, we will do our best to match their schedule to yours. Simply request your guide when you make your reservation. Please be aware that we are not always able to match request.

The use of recreational drugs or alcohol is prohibited on all programs. If you arrive here under the influence, you will be prohibited from participating in the day’s activity and you will not receive a refund.

Zip & Dip tours are open to anyone age 10 or up. Participants should be able to hike a short distances downhill on uneven terrain and should be in reasonable physical shape. For zipping, we have a minimum weight limit of 70 lbs and a maximum of 250 lbs. Since zipping is gravity driven, we must adhere to these weight limits strictly for the safety of our guests. To ensure eligibility, we weigh each guest prior to participation. Each trip time can accommodate groups of 8 or fewer guests.

For our raft trip, the Zoar Gap trip is ideal for beginner rafters with Class II whitewater rapids and one Class III rapid. More experienced paddlers will find a scenic view of the Deerfield river valley relaxing while still facing a typically technical Northeast rafting day.

A buffet style picnic lunch is included on your trip that offers various wrap options, pasta salad, chips and salsa and dessert. Please note that we are unable to customize/modify our provided lunches. If you have any allergy or dietary concerns, please bring a packed lunch.

Your booking confirmation letter contains a link to sign your waiver. Please share your confirmation email with the other members of your party. Each member is required to sign a waiver for each activity before arriving at Zoar Outdoor. A parent or legal guardian must sign for any participant under 18 years of age.

The waiver link in your confirmation email is synced with your booking. To check that everyone in your party has completed their waiver, please feel free to call our office at 413-339-4010. Our office staff will be happy to double check for you prior to your trip.

NOTE: These waivers are legal documents and, as such, may not be altered. Any participant arriving at Zoar Outdoor with an altered waiver will be asked to sign a new unaltered waiver before they will be allowed to participate in any activity.

While we have an excellent record, the sports of whitewater rafting, canoeing, kayaking, and zip-lining have inherent risks. It should be recognized that accidents can and do occur. For this reason, we cannot assume responsibility for injury or loss of property. Participants in all activities will be required to sign a waiver stating they are aware of the risks involved and are not under the influence of drugs or alcohol. Those with health problems limiting their normal activities may be prohibited from participation at Zoar Outdoor’s discretion. Pregnant people will be prohibited from participating in Zoar Outdoor Activities.

We run our trips rain or shine, so you should come prepared for the weather! If we do have to cancel the trip, that decision would be made on the morning of the trip. However, it’s rare that weather forces us to cancel our rafting trips.

Yes! We have special pricing for youth groups, corporate groups, bachelor/bachelorette parties and family groups of 12 or more. Check out our group booking page for more details.

Keep your car keys with you during registration, as we will collect those and put them in a lock box just before gearing up, then return them to you when you get off the boats.

This is completely at your discretion. If you feel the service you receive from your guide is exceptional, and you want to say “thank you” with a tip, although it is not expected, it is always appreciated.

If you have had a guide you especially liked and would like to have them guide your next trip, we will do our best to match their schedule to yours. Simply request your guide when you make your reservation. Please be aware that we are not always able to match request.

The use of recreational drugs or alcohol is prohibited on all programs. If you arrive here under the influence, you will be prohibited from participating in the day’s activity and you will not receive a refund.

The average tour takes 3 hours including registration and the 4 x 4 ride to the top of the course.

Every adventure activity has inherent risks, but we manage those risks by providing top-quality gear, a zip line course designed and built by an Association for Challenge Course Technology (ACCT) certified vendor and highly trained staff whose primary goal is your wellbeing. Our course is licensed by the Commonwealth of Massachusetts and we inspect our course and our equipment daily.

Your booking confirmation letter contains a link to sign your waiver. Please share your confirmation email with the other members of your party. Each member is required to sign a waiver for each activity before arriving at Zoar Outdoor. A parent or legal guardian must sign for any participant under 18 years of age.

The waiver link in your confirmation email is synced with your booking. To check that everyone in your party has completed their waiver, please feel free to call our office at 413-339-4010. Our office staff will be happy to double check for you prior to your trip.

NOTE: These waivers are legal documents and, as such, may not be altered. Any participant arriving at Zoar Outdoor with an altered waiver will be asked to sign a new unaltered waiver before they will be allowed to participate in any activity.

Zip line canopy tours are open to anyone age 10 or up. Participants should be able to hike a short distance downhill on uneven terrain and should be in reasonable physical shape.  Canopy tours are great for families, groups of friends, office groups, scouts and others. We have a minimum weight limit of 70 lbs and a maximum of 250 lbs. Since zip lining is gravity driven, we must adhere to these weight limits strictly for the safety of our guests. To ensure eligibility, we weigh each guest prior to participation. We cannot allow pregnant people to zip.

Each trip time can accommodate groups of 8 or fewer guests. For groups of more than 8 guests, please call our reservations office at 413-339-4010 and a reservationist will be happy to help find some trip times that can accommodate your party. All zip line participants take part in a ground school before getting onto the actual canopy tour. At the ground school, participants must demonstrate the ability to hand brake, self-retrieve and follow directions from their guides before being allowed on the canopy tour itself.

Zoar Outdoor cannot be responsible for supervision of minors when they are not actively participating in our programs. At all times, supervision of minors is the responsibility of the group leaders, parents or guardians.

The course starts at ground level and reaches a maximum height of about 50 feet in the tallest trees. We start off gradually with shorter zip lines and lower platforms, working into the longer zip lines as the course progresses down the ridge.

Yes, cameras and phones are fine on the canopy tour but you should have a short lanyard attached to them.

Yes! We have special pricing for youth groups, corporate groups, bachelor/bachelorette parties and family groups of 12 or more. Check out our group booking page for more details.

We run our canopy tours in any weather conditions except lightning and high winds. Weather forecasters are notoriously inaccurate, even up to the day of the tour. You should assume that your trip is still running as scheduled unless you hear differently from our office.

Weather related cancellations will be made just prior to your trip start time at Zoar Outdoor. Customers will receive a full refund or credit in case of operator cancellation due to weather or other unforeseen circumstances.

Keep your car keys with you during registration, as we will collect those and put them behind the desk just before gearing up, then return them to you when you get back from your trip.

This is completely at your discretion. If you feel the service you receive from your guide is exceptional, and you want to say “thank you” with a tip, although it is not expected, it is always appreciated.

If you have had a guide you especially liked and would like to have them guide your next trip, we will do our best to match their schedule to yours. Simply request your guide when you make your reservation. Please be aware that we are not always able to match requests.

The use of recreational drugs or alcohol is prohibited on all programs. If you arrive here under the influence, you will be prohibited from participating in the day’s activity and you will not receive a refund.