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Zip Line Canopy Tour FAQs


How long does a zip line canopy tour take?

The average tour takes 3 hours including registration and the 4 x 4 ride to the top of the course.

Is it safe?

Every adventure activity has inherent risks, but we manage those risks by providing top-quality gear, a zip line course designed and built by an Association for Challenge Course Technology (ACCT) certified vendor and highly trained staff whose primary goal is your wellbeing. Our course is licensed by the Commonwealth of Massachusetts and we inspect our course and our equipment daily.

Who can go zip lining?

Zip line canopy tours are open to anyone age 10 or up. Participants should be able to hike a short distances downhill on uneven terrain and should be in reasonable physical shape.  Canopy tours are great for families, groups of friends, office groups, scouts and others. We have a minimum weight limit of 70 lbs and a maximum of 250 lbs. Since zip lining is gravity driven, we must adhere to these weight limits strictly for the safety of our guests. To ensure eligibility, we weigh each guest prior to participation. We can not allow pregnant people to zip.

Each trip time can accommodate groups of 8 or fewer guests. For groups of more than 8 guests, please call our reservations office at 413-339-4010 and a reservationist will be happy to help find some trip times that can accommodate your party. All zip line participants take part in a ground school before getting onto the actual canopy tour. At the ground school, participants must demonstrate the ability to hand brake, self-retrieve and follow directions from their guides before being allowed on the canopy tour itself.

Zoar Outdoor cannot be responsible for supervision of minors when they are not actively participating in our programs. At all times, supervision of minors is the responsibility of the group leaders, parents or guardians.

How high in the trees is the course?

The course starts at ground level and reaches a maximum height of about 50 feet in the tallest trees. We start off gradually with shorter zip lines and lower platforms, working into the longer zip lines as the course progresses down the ridge.

Can I bring my camera?

Yes, cameras are fine on the canopy tour but you should have a short lanyard attached to them.

Do you go in any weather?

We run our canopy tours in any weather conditions except lightning and high winds. Weather forecasters are notoriously inaccurate, even up to the day of the tour. You should assume that your trip is still running as scheduled unless you hear differently from our office.

Weather related cancellations will be made just prior to your trip start time at Zoar Outdoor. Customers will receive a full refund or credit in case of operator cancellation due to weather or other unforeseen circumstances.

What do we do with our car keys?

Keep your car keys with you during registration, as we will collect those and put them behind the desk just before gearing up, then return them to you when you get back from your trip.

Should I tip my guide?

This is completely at your discretion. If you feel the service you receive from your guide is exceptional, and you want to say “thank you” with a tip, although it is not expected, it is always appreciated.

Can I request a guide?

If you have had a guide you especially liked and would like to have them guide your next trip, we will do our best to match their schedule to yours. Simply request your guide when you make your reservation. Please be aware that we are not always able to match a request.

Alcohol and Drug Policy

The use of recreational drugs or alcohol is prohibited on all programs. If you arrive here under the influence, you will be prohibited from participating in the day’s activity and you will not receive a refund.


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