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Spring Rafting FAQs


Is it safe?

While we have an excellent record, the sports of whitewater rafting, canoeing, kayaking, and zip lining have inherent risks. It should be recognized that accidents can and do occur. For this reason, we cannot assume responsibility for injury or loss of property.

Participants in all activities will be required to sign a waiver stating they are aware of the risks involved and are not under the influence of drugs or alcohol. Those with health problems limiting their normal activities may be prohibited from participation at Zoar Outdoor’s discretion. Pregnant people will be prohibited from participating in Zoar Outdoor Activities.

What is a non-guaranteed day? (For the Zoar Gap Rafting trip)

Since Fife Brook Dam generates hydro-electricity, there is typically raftable whitewater on non-guaranteed release days. However, it is possible that the water release will be too late in the evening or too low of a flow for recreational usage.

By booking a non-guaranteed day you understand that we may need to alter the day’s itinerary based upon the water release. If we are unable to run the trip or if the scheduled start time changes, we will call you by 7PM the evening before your trip. If you do not receive a call, the trip will be running as scheduled and you should plan to arrive for your trip at the start time indicated on your guest confirmation.

What if I have food allergies?

We do not use nuts in our food, but we cannot guarantee that the ingredients in our meals do not contain nuts or other food allergens. If you have food allergies or other special dietary needs, we strongly suggest you bring your own bag lunch in non-glass containers and we will pack it with the other lunches on your trip.

You’re also welcome to call our office at (413)339-4010 with any questions about the menu. If you intend to bring your own meal, please let us know ahead of time, since we take all of the food for the day out on the river with us, and would need to plan on including your food.

Do you have group rates?

Yes! We have special pricing for youth groups, corporate groups, bachelor/bachelorette parties and family groups of 12 or more. Check out our group booking page for more details.

Can we rent wetsuits?

Yes, we have westuits available to rent at Zoar Outdoor. On all of our rafting trips, wetsuit packages are included in your trip up until the Friday before Memorial Day Weekend. After that, you can rent the wetsuit packages or the pieces themselves at an additional cost.

Online or over the phone, you can pre-rent a wetsuit package for $15 plus tax; this package includes a wetsuit, a pair of river booties, and a splash jacket. Pre-rentals online or over the phone are non-refundable if you choose not to use them.

You can also rent them here at Zoar before you trip for $15 for the wetsuit, and $7.50 each for the booties and the jacket or $25 for the whole package.

Are wetsuits required?

Wetsuits are not required, but we have them should you want them! Wetsuits are ideal for those wishing to layer up for colder weather or those who tend to get chilly easily. The extra wetsuit layer helps to keep you warm, so it depends on personal preference!

Will there be photos of my trip?

Yes! Our photographer will be stationed at the class III rapid taking high quality pictures of each raft. Back at base you’ll be able to view your photos in the rafting pavilion and have the opportunity to purchase the photos of your raft.

What happens if the forecast calls for rain or storms?

We run our trips rain or shine, so you should come prepared for the weather!

If we do have to cancel the trip, that decision would be made on the morning of the trip. However, it’s rare that weather forces us to cancel our rafting trips.

What do we do with our car keys?

Keep your car keys with you during registration, as we will collect those and put them in a lock box just before gearing up, then return them to you when you get off the boats.

Should I tip my guide?

This is completely at your discretion. If you feel the service you receive from your guide is exceptional, and you want to say “thank you” with a tip, although it is not expected, it is always appreciated.

Can I request a guide?

If you have had a guide you especially liked and would like to have them guide your next trip, we will do our best to match their schedule to yours. Simply request your guide when you make your reservation. Please be aware that we are not always able to match request.

How many people usually go in a boat?

We generally put 5 to 7 people in a boat, but this doesn’t mean that you need to have a group of 5 to 7 to go rafting. For example, if you’re reserving two people, you may be paired with a party of 4 or 5.

If you have a group of 10 people, we would just divide you into two boats that travel together on the water. We also have two 8-9 person boats that are sometimes available for this trip.

Alcohol and Drug Policy

The use of recreational drugs or alcohol is prohibited on all programs. If you arrive here under the influence, you will be prohibited from participating in the day’s activity and you will not receive a refund.